Seekers Create Privacy Statement
OVERVIEW of this Policy and Commitments to Privacy at Seekers Create
At Seekers Create ("we", "us", "our"), we regularly collect and use personal data about consumers who visit our attractions or browse our websites. Personal data is any information that can be used to identify you as an individual. The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure, and to comply with legal requirements.
The purpose of this privacy policy ("Policy") is to provide a clear explanation of when, why, and how we collect and use personal data. We have designed it to be as user-friendly as possible and have labelled sections to make it easy for you to find the information that is most relevant to you.
Please read this Policy carefully. It provides important information about how we use personal data and explains your legal rights. This Policy does not override the terms of any contract that you have with us (for example, Wi-Fi terms and conditions or annual pass terms) or any rights you might have under applicable data protection laws.
We will make changes to this Policy from time to time, for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business. We will make sure that you are aware of any significant changes by sending an email to the email address you most recently provided to us or by posting a notice on each relevant website so that you are aware of the impact on data processing activities before you continue to engage. We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.
Contents
1. WHO is responsible for looking after your personal data?
2. WHAT personal data do we collect?
3. WHEN do we collect your personal data?
4. What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
5. Who do we SHARE your personal data with?
6. Data Retention and Deletion
7. Direct Marketing
WHO is responsible for looking after your personal data?
Seekers Social Enterprise C.I.C ("Seekers") is a community interest company, which operates at various locations across Portsmouth.
Seekers is the Data Controller and responsible for collecting information about you.
WHAT personal data do we collect?
In relation to potential, historic, and current customers, as well as attraction visitors ("consumers"), we collect the following data:
- Information you provide: Information provided by filling in forms on location or online, such as during registration, subscription, feedback surveys, or contact queries.
- Contact details: Your name, address, telephone number, email address, and date of birth to manage bookings and communicate with you.
- Transaction details: Details of bookings, purchases, and payment methods.
- Engagement data: Data about your trail visits, including traffic data, location data, and browsing.
- Marketing preferences: Your preferences and permissions for receiving marketing communications.
- Market research, consultation, and evaluation data: Visual data, video recordings, words, and audio collected during workshops, consultations, evaluations, or community engagement activities. This data is anonymised and transcribed, with the raw data deleted after use.
WHEN do we collect your personal data?
We collect your personal data in the following scenarios:
- When you sign up for newsletters or complete online forms.
- When you purchase tickets, passes, or make bookings.
- When you contact us via phone, email, or in person.
- When you complete surveys or feedback forms.
- When you connect to Wi-Fi at our trail attractions.
- During market research, consultations, and evaluation activities, such as workshops or community engagement events. Visual data, video recordings, words, and audio may be collected during these activities, with your consent.
We will not knowingly collect personal data about children for marketing purposes without ensuring proper parental or guardian consent where required.
What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
We use your personal data to:
- Present content in the most effective way for your device.
- Provide information, products, or services you request.
- Fulfil obligations arising from contracts (e.g., managing bookings).
- Enable participation in interactive features.
- Notify you about changes to services.
- Conduct market research, consultations, and evaluations to improve our services and community engagement activities. This includes analysing anonymised visual data, video recordings, words, and audio to better understand community needs.
The legal basis for processing your personal data includes:
- Performance of a contract: To fulfil bookings or other agreements with you.
- Compliance with legal obligations: To meet regulatory requirements (e.g., health and safety).
- Legitimate interests: To improve our services, conduct research, and analyse engagement data, while respecting your privacy rights.
We will only collect special category data or send marketing communications when you have provided explicit consent.
Who do we SHARE your personal data with?
We may share your personal data with:
- Service providers: Carefully selected third parties who assist in delivering our services.
- Public health authorities: In certain cases (e.g., supporting NHS Test and Trace efforts), we may share information like your name, contact details, and visit times to support public health.
We ensure that any third parties accessing your data comply with data protection laws and handle your data securely.
- Partners and collaborators: Organisations and individuals we work with to deliver creative and community projects.
Data Retention and Deletion
We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law.
For market research, consultation, and evaluation activities:
- Raw visual data, video recordings, words, and audio are anonymised and securely transcribed.
- Raw data is deleted after use. Anonymised transcriptions may be securely retained for analysis.
For other personal data:
- Transaction and contact data are retained in line with legal or regulatory requirements.
You may request deletion of your personal data by contacting us (see Contact Us).
Direct Marketing
We may use your personal data to send you marketing communications about our attractions, events, and services. This could include emails, SMS, post, or targeted online advertisements.
Where required, we will obtain explicit consent for electronic marketing communications. You have the right to opt out of marketing at any time by:
- Following the "unsubscribe" link in marketing emails.
- Contacting us directly at [email protected]
We may also personalise advertisements based on your engagement with our services, but only in ways compliant with data protection laws.
Contact Us
For questions about this Policy or to exercise your data rights, contact us at:
Email: [email protected]
Post: Seekers Create, Portsmouth
Last updated: 20/01/2025
OVERVIEW of this Policy and Commitments to Privacy at Seekers Create
At Seekers Create ("we", "us", "our"), we regularly collect and use personal data about consumers who visit our attractions or browse our websites. Personal data is any information that can be used to identify you as an individual. The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure, and to comply with legal requirements.
The purpose of this privacy policy ("Policy") is to provide a clear explanation of when, why, and how we collect and use personal data. We have designed it to be as user-friendly as possible and have labelled sections to make it easy for you to find the information that is most relevant to you.
Please read this Policy carefully. It provides important information about how we use personal data and explains your legal rights. This Policy does not override the terms of any contract that you have with us (for example, Wi-Fi terms and conditions or annual pass terms) or any rights you might have under applicable data protection laws.
We will make changes to this Policy from time to time, for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business. We will make sure that you are aware of any significant changes by sending an email to the email address you most recently provided to us or by posting a notice on each relevant website so that you are aware of the impact on data processing activities before you continue to engage. We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.
Contents
1. WHO is responsible for looking after your personal data?
2. WHAT personal data do we collect?
3. WHEN do we collect your personal data?
4. What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
5. Who do we SHARE your personal data with?
6. Data Retention and Deletion
7. Direct Marketing
WHO is responsible for looking after your personal data?
Seekers Social Enterprise C.I.C ("Seekers") is a community interest company, which operates at various locations across Portsmouth.
Seekers is the Data Controller and responsible for collecting information about you.
WHAT personal data do we collect?
In relation to potential, historic, and current customers, as well as attraction visitors ("consumers"), we collect the following data:
- Information you provide: Information provided by filling in forms on location or online, such as during registration, subscription, feedback surveys, or contact queries.
- Contact details: Your name, address, telephone number, email address, and date of birth to manage bookings and communicate with you.
- Transaction details: Details of bookings, purchases, and payment methods.
- Engagement data: Data about your trail visits, including traffic data, location data, and browsing.
- Marketing preferences: Your preferences and permissions for receiving marketing communications.
- Market research, consultation, and evaluation data: Visual data, video recordings, words, and audio collected during workshops, consultations, evaluations, or community engagement activities. This data is anonymised and transcribed, with the raw data deleted after use.
WHEN do we collect your personal data?
We collect your personal data in the following scenarios:
- When you sign up for newsletters or complete online forms.
- When you purchase tickets, passes, or make bookings.
- When you contact us via phone, email, or in person.
- When you complete surveys or feedback forms.
- When you connect to Wi-Fi at our trail attractions.
- During market research, consultations, and evaluation activities, such as workshops or community engagement events. Visual data, video recordings, words, and audio may be collected during these activities, with your consent.
We will not knowingly collect personal data about children for marketing purposes without ensuring proper parental or guardian consent where required.
What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
We use your personal data to:
- Present content in the most effective way for your device.
- Provide information, products, or services you request.
- Fulfil obligations arising from contracts (e.g., managing bookings).
- Enable participation in interactive features.
- Notify you about changes to services.
- Conduct market research, consultations, and evaluations to improve our services and community engagement activities. This includes analysing anonymised visual data, video recordings, words, and audio to better understand community needs.
The legal basis for processing your personal data includes:
- Performance of a contract: To fulfil bookings or other agreements with you.
- Compliance with legal obligations: To meet regulatory requirements (e.g., health and safety).
- Legitimate interests: To improve our services, conduct research, and analyse engagement data, while respecting your privacy rights.
We will only collect special category data or send marketing communications when you have provided explicit consent.
Who do we SHARE your personal data with?
We may share your personal data with:
- Service providers: Carefully selected third parties who assist in delivering our services.
- Public health authorities: In certain cases (e.g., supporting NHS Test and Trace efforts), we may share information like your name, contact details, and visit times to support public health.
We ensure that any third parties accessing your data comply with data protection laws and handle your data securely.
- Partners and collaborators: Organisations and individuals we work with to deliver creative and community projects.
Data Retention and Deletion
We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law.
For market research, consultation, and evaluation activities:
- Raw visual data, video recordings, words, and audio are anonymised and securely transcribed.
- Raw data is deleted after use. Anonymised transcriptions may be securely retained for analysis.
For other personal data:
- Transaction and contact data are retained in line with legal or regulatory requirements.
You may request deletion of your personal data by contacting us (see Contact Us).
Direct Marketing
We may use your personal data to send you marketing communications about our attractions, events, and services. This could include emails, SMS, post, or targeted online advertisements.
Where required, we will obtain explicit consent for electronic marketing communications. You have the right to opt out of marketing at any time by:
- Following the "unsubscribe" link in marketing emails.
- Contacting us directly at [email protected]
We may also personalise advertisements based on your engagement with our services, but only in ways compliant with data protection laws.
Contact Us
For questions about this Policy or to exercise your data rights, contact us at:
Email: [email protected]
Post: Seekers Create, Portsmouth
Last updated: 20/01/2025
