Seekers Create Privacy Statement
OVERVIEW of this Policy and Commitments to Privacy at Seekers Create
At Seekers Create ("we", "us", "our"), we regularly collect and use personal data about consumers who visit our attractions, or browse our websites. Personal data is any information that can used to identify you as an individual. The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure and to comply with legal requirements.
The purpose of this privacy policy ("Policy") is to provide a clear explanation of when, why and how we collect and use personal data. We have designed it to be as user friendly as possible, and have labelled sections to make it easy for you to find the information that is most relevant to you.
Please read this Policy carefully. It provides important information about how we use personal data and explains your legal rights. This Policy is not intended to override the terms of any contract that you have with us (for example, Wi-Fi terms and conditions or annual pass terms) or any rights you might have available under applicable data protection laws.
We will make changes to this Policy from time to time for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business. We will make sure that you are aware of any significant changes by sending an email message to the email address you most recently provided to us or by posting a notice on each relevant website so that you are aware of the impact to the data processing activities before you continue to engage. We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.
Contents
1. WHO is responsible for looking after your personal data?
2. WHAT personal data do we collect?
3. WHEN do we collect your personal data?
4. What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
5. Who do we SHARE your personal data with?
6. Direct Marketing
OVERVIEW of this Policy and Commitments to Privacy at Seekers Create
At Seekers Create ("we", "us", "our"), we regularly collect and use personal data about consumers who visit our attractions, or browse our websites. Personal data is any information that can used to identify you as an individual. The protection of your personal data is very important to us, and we understand our responsibilities to handle your personal data with care, to keep it secure and to comply with legal requirements.
The purpose of this privacy policy ("Policy") is to provide a clear explanation of when, why and how we collect and use personal data. We have designed it to be as user friendly as possible, and have labelled sections to make it easy for you to find the information that is most relevant to you.
Please read this Policy carefully. It provides important information about how we use personal data and explains your legal rights. This Policy is not intended to override the terms of any contract that you have with us (for example, Wi-Fi terms and conditions or annual pass terms) or any rights you might have available under applicable data protection laws.
We will make changes to this Policy from time to time for example, to keep it up to date or to comply with legal requirements or changes in the way we operate our business. We will make sure that you are aware of any significant changes by sending an email message to the email address you most recently provided to us or by posting a notice on each relevant website so that you are aware of the impact to the data processing activities before you continue to engage. We encourage you to regularly check back and review this policy so that you will always know what information we collect, how we use it, and who we share it with.
Contents
1. WHO is responsible for looking after your personal data?
2. WHAT personal data do we collect?
3. WHEN do we collect your personal data?
4. What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
5. Who do we SHARE your personal data with?
6. Direct Marketing
1. WHO is responsible for looking after your personal data?
Seekers Social Enterprize C.I.C ("Seekers") is a community interest company, which operates at various locations across Portsmouth. Seekers work with young people to plan, design and create heritage trails for the community to enjoy.
Seekers is the Data Controller and responsible for collecting information about you.
Seekers Social Enterprize C.I.C ("Seekers") is a community interest company, which operates at various locations across Portsmouth. Seekers work with young people to plan, design and create heritage trails for the community to enjoy.
Seekers is the Data Controller and responsible for collecting information about you.
2. WHAT personal data do we collect?
In relation to potential customers, historic customers and current customers and attraction visitors ("consumers"), we collect the following data:
3. WHEN do we collect your personal data?
Consumers
4. What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
We will use your personal data to:
We have to establish a legal ground to use your personal data, so we will make sure that we only use your personal data for the purposes set where we are satisfied that:
5. Who do we SHARE your personal data with?
We share the data with carefully selected third parties, to help manage our business and deliver services. These third parties may from time to time need to have access to your personal data.
Seekers is in the leisure and entertainment industry, and therefore is required by the UK Government to collect the name of the lead member of the group and the number of people in the group, a contact phone number for the lead member of each group of visitors and the date of visit, arrival time and, where possible, departure time. This information will be shared with contract tracing schemes in order to support NHS Test and Trace and will only be used where necessary to help stop the spread of COVID-19. This sharing is based on legitimate interests of the visitors to our trail attractions and the employees and staff at the Trail attractions, to ensure that we can protect the health and safety of individuals and support the public health efforts to tackle COVID-19.
6. Direct Marketing
We may use your personal data to send you direct marketing communications about our trail attractions, experiences or our related services. This will be in the form of email, post, SMS or targeted online advertisements.
Where we require explicit opt-in consent for direct marketing in accordance with the Privacy and Electronic Communications Regulations we will ask for your consent. Otherwise, for non-electronic marketing or where we can rely on the soft opt-in exemption under the Privacy and Electronic Communications Regulations, we will be relying on our Legitimate Interests for the purposes of GDPR
You have a right to stop receiving direct marketing at any time - you can do this by following the opt-out links in electronic communications (such as emails), or by contacting us at [email protected]
We also use your personal data for customising or personalising advertisements, offers and content made available to you based on your visits to and/or usage of our trail attractions websites or other mobile applications, platforms or services, and analysing the performance of those advertisements, offers and content, as well as your interaction with them.
Last updated: 14/01/2022
In relation to potential customers, historic customers and current customers and attraction visitors ("consumers"), we collect the following data:
- Information that you provide by filling in forms on location. This includes information provided at the time of registering to use our service, subscribing to our service, posting material or requesting further services. We will also ask you for information when you report a problem with our service.
- Details of any concerns if you contact us with a query or issue.
- When you complete a survey to tell us how your experience of our trail attractions was and how we can improve, although you do not have to respond to them.
- Details of transactions you carry out through our website and of the fulfilment of your bookings including your credit/debit card details.
- Details of your visits to our trails including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- Your name, address, telephone number and/or email address in order to contact you with details of your booking or in the unlikely event that we need to contact you urgently about your booking.
3. WHEN do we collect your personal data?
Consumers
- We will collect information from you directly when you sign up for a newsletter from Seekers website, when you purchase a ticket or pass, when you complete the online application form for a disabled access registration ID card from an attraction website or if we collect any special categories of personal data from you in person related to the application, where you make a phone booking, where you sign up for Wi-Fi at one of our trail attractions, where you complete a survey, or where you contact us with questions or suggestions.
- In emergency circumstances, we will also collect information about you indirectly from other sources where we believe this is necessary to help ensure the security of our trail attractions. These other sources may include public registers and social media platforms.
4. What PURPOSES do we USE your personal data for and what is the LEGAL BASIS?
We will use your personal data to:
- ensure that content from our site is presented in the most effective manner for you and for your computer.
- provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- carry out our obligations arising from any contracts entered into between you and us.
- allow you to participate in interactive features of our service, when you choose to do so.
- notify you about changes to our service.
We have to establish a legal ground to use your personal data, so we will make sure that we only use your personal data for the purposes set where we are satisfied that:
- our use of your personal data is necessary to perform a contract or take steps to enter into a contract with you (e.g. to manage your booking for entry tickets to a trail attraction), or
- our use of your personal data is necessary to comply with a relevant legal or regulatory obligation that we are subject to (e.g. to comply with ICO requirements), or
- our use of your personal data is necessary to support 'Legitimate Interests' that we have as a business (for example, to improve our products, or to carry out analytics across our datasets), provided it is always carried out in a way that is proportionate, and that respects your privacy rights. Where required under separate laws, for example the Privacy and Electronic Communications Regulations, we will also ensure that you have opted in to send you marketing materials Before collecting and/or using any special categories of data we will establish an additional lawful ground to those set out above which will allow us to use that information.
5. Who do we SHARE your personal data with?
We share the data with carefully selected third parties, to help manage our business and deliver services. These third parties may from time to time need to have access to your personal data.
Seekers is in the leisure and entertainment industry, and therefore is required by the UK Government to collect the name of the lead member of the group and the number of people in the group, a contact phone number for the lead member of each group of visitors and the date of visit, arrival time and, where possible, departure time. This information will be shared with contract tracing schemes in order to support NHS Test and Trace and will only be used where necessary to help stop the spread of COVID-19. This sharing is based on legitimate interests of the visitors to our trail attractions and the employees and staff at the Trail attractions, to ensure that we can protect the health and safety of individuals and support the public health efforts to tackle COVID-19.
6. Direct Marketing
We may use your personal data to send you direct marketing communications about our trail attractions, experiences or our related services. This will be in the form of email, post, SMS or targeted online advertisements.
Where we require explicit opt-in consent for direct marketing in accordance with the Privacy and Electronic Communications Regulations we will ask for your consent. Otherwise, for non-electronic marketing or where we can rely on the soft opt-in exemption under the Privacy and Electronic Communications Regulations, we will be relying on our Legitimate Interests for the purposes of GDPR
You have a right to stop receiving direct marketing at any time - you can do this by following the opt-out links in electronic communications (such as emails), or by contacting us at [email protected]
We also use your personal data for customising or personalising advertisements, offers and content made available to you based on your visits to and/or usage of our trail attractions websites or other mobile applications, platforms or services, and analysing the performance of those advertisements, offers and content, as well as your interaction with them.
Last updated: 14/01/2022
